Julian Cartman, Owner and Director
Having lived and worked in rural Hertfordshire for most of his life, Julian acquired Riverside Insurance Services in 2011 after spending over 18 years as an Insurance Agent with NFU Mutual, where he ended up running a multi-million pound agency with 14 staff.
Riverside Insurance Services now services a range of clients across Herts, Beds, Bucks and Essex, and is a proud member of the Federation of Agricultural Brokers.
Julian is involved with Hertfordshire Young Farmers and likes to support the younger generation to help educate them about rural life.
Riverside Insurance Services also supports two local St Albans Charites. We are proud members of BNI plus other local networking groups such as St Albans Chamber of Commerce.
For independent professional advice on protecting yourself and your business, contact Julian Cartman on 01923 839911 or email firstname.lastname@example.org
Treating Customers Fairly
Treating Customers Fairly is a core principle of Riverside Insurance Services and the way we conduct our business. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you.
Central to our Treating Customers Fairly ethos is our commitment to providing clear and concise information, free of jargon and written in plain English.
Our promise is that:
- You can be confident that you are dealing with a firm which holds the fair treatment of our customers as central to our corporate culture;
- Products and services marketed and sold in are designed to meet the individual needs of our customers;
- Our customers are provided with clear information and are kept appropriately informed before, during and after the transaction;
- Where we offer advice to our customers, the advice is suitable and takes account of their individual circumstances;
- Customers are provided with products that perform as we have led you to expect, and that the associated service is of an acceptable standard, and is as you have been led to expect;
- Customers will not face unreasonable post-sale barriers imposed to change products, switch providers, submit a claim or make a complaint;
- We will ensure that any complaints or grievances are handled in a sympathetic, positive and professional manner.
Our professional reputation is of paramount importance to us, and we always go the extra mile to protect or enhance it. It’s what makes Riverside Insurance Services the broker of choice for so many people, companies and organisations in Herts, Beds, Bucks and Essex.